Return Policy
FedMicro LLC is committed to providing reliable products and responsive support to federal agencies, government contractors, public-sector organizations, and commercial customers. Because many technology products are sourced specifically for individual orders, returns are subject to the conditions outlined below and any applicable manufacturer, distributor, quotation, purchase order, or contract requirements.
- RETURN AUTHORIZATION
All returns require prior authorization from FedMicro LLC.
Customers must contact FedMicro LLC before returning any product. Products returned without authorization may be refused, returned to the customer, or subject to additional processing charges.
Return requests should include:
Customer or organization name
FedMicro LLC order or invoice number
Manufacturer part number
Product quantity
Reason for return
Serial number, when applicable
Photographs, when applicable
Details of any damage or defect
Return requests may be submitted to:
- RETURN PERIOD
Unless different terms are stated in a quotation, purchase order, contract, or product listing, return requests should generally be submitted within 30 calendar days of delivery.
Submitting a return request does not automatically guarantee approval.
Return eligibility depends on the product condition, manufacturer and distributor policies, product category, reason for return, and applicable contractual requirements.
- PRODUCT CONDITION
Approved products must generally be returned:
Unused and in resalable condition
In the original manufacturer packaging
With all accessories, manuals, documentation, cables, components, and packaging materials
With serial numbers and manufacturer labels intact
Without writing, markings, shipping labels, or damage to the original retail packaging
FedMicro LLC may refuse or reduce credit for products that are incomplete, damaged, altered, used, improperly packaged, or otherwise not in resalable condition.
- NON-RETURNABLE PRODUCTS
Certain products may not be eligible for return, including:
Special-order products
Custom-configured products
Built-to-order products
Customized products
Products specifically sourced for a customer
Products designated as non-cancellable or non-returnable
Opened software
Software licenses
Electronic software delivery products
Digital products
Subscriptions
Cloud services
Activated licenses
Consumable products
Products with manufacturer return restrictions
Clearance or closeout products
Discontinued products
Products with removed or altered serial numbers
Products damaged through misuse or improper installation
Products purchased under special pricing arrangements that prohibit returns
Products restricted by manufacturer or distributor policy
Customers should confirm return eligibility before ordering products with special procurement or configuration requirements.
- SOFTWARE, LICENSES, AND DIGITAL PRODUCTS
Software licenses, subscriptions, cloud products, electronic software delivery products, activation keys, and other digital products are generally non-returnable once issued, delivered, registered, downloaded, or activated.
Cancellation may not be possible after an order has been transmitted to the manufacturer, publisher, or licensing provider.
- SPECIAL-ORDER AND GOVERNMENT PROCUREMENT PRODUCTS
Products specifically sourced to satisfy a government solicitation, federal contract, agency requirement, contractor requirement, country-of-origin requirement, TAA requirement, or other specialized procurement requirement may be subject to additional return restrictions.
Special-order products may be non-cancellable and non-returnable once FedMicro LLC has committed the order to the manufacturer or distributor.
Customers should review quotation terms carefully before issuing a purchase order.
- RESTOCKING FEES
Approved returns may be subject to a restocking fee depending on manufacturer, distributor, supplier, and product requirements.
Restocking fees may vary by product and circumstances.
Any applicable fee will be communicated when reasonably available during the return authorization process.
- DAMAGED SHIPMENTS
Customers should inspect shipments promptly upon delivery.
Visible shipping damage should be documented at the time of delivery whenever possible.
If a shipment arrives damaged, customers should:
Retain the product and all original packaging
Photograph the shipping carton and damaged product
Retain shipping labels and packing materials
Note visible damage with the carrier when possible
Contact FedMicro LLC promptly
Do not discard damaged packaging until the claim has been resolved.
Carrier inspection may be required.
- SHIPPING SHORTAGES OR INCORRECT PRODUCTS
Customers should report shortages, incorrect products, or shipment discrepancies promptly after delivery.
FedMicro LLC may request photographs, packing slips, serial numbers, shipping labels, and other information necessary to investigate the discrepancy.
Verified fulfillment errors attributable to FedMicro LLC will be addressed appropriately.
- DEFECTIVE OR DOA PRODUCTS
Products that are defective or dead on arrival may be subject to the manufacturer's warranty, distributor DOA policy, or applicable replacement procedure.
Depending on the product and manufacturer, FedMicro LLC may:
Coordinate a replacement
Provide return instructions
Refer the customer to the manufacturer
Assist with a warranty claim
Manufacturer warranty procedures may apply even when the product is within the FedMicro LLC return-request period.
- MANUFACTURER WARRANTIES
Many products sold by FedMicro LLC are covered by manufacturer warranties.
Warranty duration, eligibility, remedies, and procedures are established by the applicable manufacturer.
After the applicable return period or when required by manufacturer policy, customers may need to obtain warranty service directly from the manufacturer.
- RETURN SHIPPING
Unless the return results from an error attributable to FedMicro LLC or otherwise agreed in writing, the customer is responsible for return shipping costs.
Customers should use a trackable and appropriately insured shipping method.
FedMicro LLC is not responsible for products lost or damaged while being returned by the customer.
- ORIGINAL SHIPPING CHARGES
Original freight, expedited delivery charges, handling charges, special delivery charges, and similar shipping expenses are generally non-refundable unless the return resulted from an error attributable to FedMicro LLC or otherwise required under an applicable agreement.
- RETURN SHIPPING ADDRESS
Customers must not return products directly to the FedMicro LLC corporate address unless specifically instructed to do so.
Approved returns may need to be shipped to a designated manufacturer, distributor, warehouse, or returns-processing facility.
The correct return location will be provided with the applicable return authorization.
- REFUNDS AND CREDITS
Approved refunds or credits are generally processed after the returned product has been received, inspected, and accepted.
Refunds may be reduced by applicable:
Restocking fees
Missing-product charges
Missing accessory charges
Damage charges
Return shipping costs
Manufacturer or distributor charges
Non-refundable shipping expenses
Refund timing may depend on the payment method and financial institution.
- PURCHASE ORDER AND CREDIT ACCOUNT RETURNS
For customers purchasing through approved purchase orders or credit terms, approved returns may be processed as an account credit or credit memo.
Customers should not deduct disputed return amounts from outstanding invoices unless authorized by FedMicro LLC.
- ORDER CANCELLATIONS
Order cancellation requests should be submitted as soon as possible.
An order may not be cancellable after it has been:
Processed for fulfillment
Released to a distributor
Submitted to a manufacturer
Shipped
Configured
Licensed
Special ordered
Otherwise committed to a supplier
Cancellation charges may apply when FedMicro LLC incurs non-refundable supplier or manufacturer costs.
- GOVERNMENT ORDERS AND CONTRACT TERMS
Orders placed under federal, state, local, educational, or other government contracts may be subject to specific inspection, acceptance, return, warranty, termination, or replacement provisions.
When an applicable government contract, solicitation, purchase order, or written agreement establishes different requirements, those requirements will control to the extent applicable.
- PRODUCT SERIAL NUMBERS
FedMicro LLC may record or verify serial numbers for certain products.
Returned serial numbers must correspond with the products originally supplied by FedMicro LLC.
Products with altered, removed, substituted, or mismatched serial numbers may be rejected.
- DATA-BEARING PRODUCTS
Customers are responsible for removing or securely backing up data before returning computers, storage devices, servers, mobile devices, or other data-bearing equipment.
FedMicro LLC is not responsible for customer data remaining on returned products or for loss of data during return, replacement, repair, or warranty processing.
Customers should follow applicable organizational and government data-security requirements before returning equipment.
- CUSTOMER RESPONSIBILITY
Before ordering, customers are responsible for confirming that the selected product meets their technical, compatibility, regulatory, contractual, and end-use requirements.
FedMicro LLC can assist with product information; however, compatibility or suitability should be verified before purchasing when the application involves specific technical or government requirements.
- FRAUDULENT OR ABUSIVE RETURNS
FedMicro LLC reserves the right to refuse returns involving suspected fraud, product substitution, serial-number manipulation, misuse, excessive return activity, or other abusive practices.
- POLICY CHANGES
FedMicro LLC may update this Return Policy from time to time.
The policy applicable to a transaction will be subject to the terms in effect at the time of purchase, together with any specific quotation, contract, or purchase-order provisions.
- CONTACT US
For return requests, damaged shipments, defective products, or questions regarding return eligibility, contact:
FedMicro LLC
8600 Shadwell Dr Unit 10
Alexandria, VA 22309-4630
Email: contact@fedmicro.com